Standard shipping is just $2.99 on all orders.
Which payment methods do you accept?
We accept PayPal, major debit and credit cards including Visa, Mastercard, American Express and Discover, as well as Apple Pay and Google Pay. You do not need a PayPal account to pay by card.
I don't have a PayPal account. How do I pay?
No PayPal account is required. At checkout, you can pay using an accepted debit or credit card, Apple Pay or Google Pay when available on your device. Simply choose your preferred payment option at checkout.
Why does PayPal appear on my statement if I paid by credit or debit card?
PayPal securely processes our online payments, including many debit and credit card transactions. Because of this, PayPal may appear in your payment or transaction details even if you did not use a PayPal account.
Do I need an account to place an order?
No. You can check out as a guest without creating an account. However, creating an account makes it easier to view your orders and purchase history.
Can I change or cancel my order after it’s placed?
Need to make a change or cancel your order? Please email us as soon as possible at customersupport@puppybuttspetsupply.com. Our team reviews customer emails each morning before orders are processed for shipment, and we’ll do our best to catch your request before your order goes out. Once an order has been processed or shipped, we may no longer be able to make changes or cancel it.
How can I give my pet a capsule?
Always follow the directions provided with your product. Many pet owners find it easiest to hide a capsule in a small amount of their pet’s favorite food or treat. If you have questions about using a specific product, please contact us and we’ll be happy to help.
What should I do if I have a problem with a product?
If you have a question or concern about a product you purchased from us, please contact our customer support team. Include your order number and as much information as possible so we can help you quickly. Your satisfaction is important to us, and all purchases are backed by our 60-Day 100% Satisfaction Guarantee.
How do I know which product or size is right for my pet?
Please review the product description, sizing or weight information, and directions on the product page before ordering. If you’re unsure which option is appropriate for your pet, please contact us before placing your order and we’ll be happy to help with general product information.
What is your return policy?
We want you to feel confident ordering from Puppy Butts Pet Supply. Every purchase is backed by our 60-Day 100% Satisfaction Guarantee. If you’re not satisfied with your purchase, contact us within 60 days of your order and we’ll help make it right.
To get started, contact us at customersupport@puppybuttspetsupply.com and include your order number. Our team will provide any return instructions needed.
How do I contact Puppy Butts Pet Supply?
Rosie, our virtual customer support assistant, is available 24/7 to help with common questions and point you in the right direction. You can also email us at customersupport@puppybuttspetsupply.com. If your question needs personal attention, a member of our team will follow up.
How much is shipping?
When will my order ship?
How can I track my order?
What if my package is lost, damaged or says delivered but I can’t find it?
I didn’t receive my order confirmation. What should I do?
Which payment methods do you accept?
We accept PayPal, major debit and credit cards including Visa, Mastercard, American Express and Discover, as well as Apple Pay and Google Pay. You do not need a PayPal account to pay by card.
I don't have a PayPal account. How do I pay?
No PayPal account is required. At checkout, you can pay using an accepted debit or credit card, Apple Pay or Google Pay when available on your device. Simply choose your preferred payment option at checkout.
Why does PayPal appear on my statement if I paid by credit or debit card?
PayPal securely processes our online payments, including many debit and credit card transactions. Because of this, PayPal may appear in your payment or transaction details even if you did not use a PayPal account.
Do I need an account to place an order?
No. You can check out as a guest without creating an account. However, creating an account makes it easier to view your orders and purchase history.
Can I change or cancel my order after it’s placed?
Need to make a change or cancel your order? Please email us as soon as possible at customersupport@puppybuttspetsupply.com. Our team reviews customer emails each morning before orders are processed for shipment, and we’ll do our best to catch your request before your order goes out. Once an order has been processed or shipped, we may no longer be able to make changes or cancel it.
How much is shipping?
When will my order ship?
How can I track my order?
What if my package is lost, damaged or says delivered but I can’t find it?
I didn’t receive my order confirmation. What should I do?
How can I give my pet a capsule?
Always follow the directions provided with your product. Many pet owners find it easiest to hide a capsule in a small amount of their pet’s favorite food or treat. If you have questions about using a specific product, please contact us and we’ll be happy to help.
What should I do if I have a problem with a product?
If you have a question or concern about a product you purchased from us, please contact our customer support team. Include your order number and as much information as possible so we can help you quickly. Your satisfaction is important to us, and all purchases are backed by our 60-Day 100% Satisfaction Guarantee.
How do I know which product or size is right for my pet?
Please review the product description, sizing or weight information, and directions on the product page before ordering. If you’re unsure which option is appropriate for your pet, please contact us before placing your order and we’ll be happy to help with general product information.
What is your return policy?
We want you to feel confident ordering from Puppy Butts Pet Supply. Every purchase is backed by our 60-Day 100% Satisfaction Guarantee. If you’re not satisfied with your purchase, contact us within 60 days of your order and we’ll help make it right.
To get started, contact us at customersupport@puppybuttspetsupply.com and include your order number. Our team will provide any return instructions needed.
How do I contact Puppy Butts Pet Supply?
Rosie, our virtual customer support assistant, is available 24/7 to help with common questions and point you in the right direction. You can also email us at customersupport@puppybuttspetsupply.com. If your question needs personal attention, a member of our team will follow up.
Still stuck? We’re here to help.
Rosie, our virtual customer support assistant, is available 24/7 to help with common questions and get you pointed in the right direction. If your question needs personal attention, our team can follow up and help.
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