Returns & Refunds Policy

Shop with confidence with our 60-Day 100% Satisfaction Guarantee. If you’re not happy with your purchase, we’re here to help.

60-Day Satisfaction Guarantee

We want you to feel confident ordering from Puppy Butts Pet Supply. Every purchase is backed by our 60-Day 100% Satisfaction Guarantee.

If you’re not satisfied with a product, please contact us within 60 days of your purchase at customersupport@puppybuttspetsupply.com. We’ll provide return instructions and, when applicable, a prepaid return shipping label.

Once the return tracking shows that your package is on its way back to us, we can begin processing your refund. Refunds will be issued to the original method of payment.

Damaged Items

If your order arrives damaged, please contact us and include your order number along with clear photos of the damaged product. If the shipping package is torn, crushed, opened, or otherwise damaged, please include a photo of the packaging as well.

Damaged items will be replaced or fully refunded at no additional cost to you.

Received the Wrong Item

If we sent you the wrong product, please contact us. We’ll make it right at no additional cost to you and provide any return instructions if necessary.

Ordered the Wrong Item

If you accidentally ordered the wrong product, size, or option, please contact us before returning anything. We’ll be happy to help arrange a return or exchange.

Items being returned because the wrong product was ordered should be unused and in their original packaging.

Refunds

Once your refund has been issued, it will be returned to your original method of payment. Please allow additional processing time for your bank, credit card company, or payment provider to post the refund to your account.

If you believe a refund is missing, please contact us at customersupport@puppybuttspetsupply.com and we’ll be happy to help.

How to Start a Return

To start a return, please use the form on our Contact Us page or email us at customersupport@puppybuttspetsupply.com. Please include your order number and the reason for your return. Do not mail a return without contacting us first so we can provide the correct return instructions.